Date of last revision: 05/31/2017

 

1. Introduction

This Privacy Policy describes the information and data collection, storage and use practices and policies of HUMANIX NUTRITIONALS, LLC. on the website at www.myhumanix.com (along with all subdomains, collectively, the “Website”). This Privacy Policy is only applicable to the Website and not to any other websites that you may be able to access from the Website, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. When you leave the Website via a link to another website, you are subject to that site’s Privacy Policy, Terms of Use and other policies (“Third Party website policies”) applicable to that site and you should review the Third Party website policies.

 


 

2. Information Collection and Use Practices

i. Types of Information Collected

Personal Information Collected. In order for you to access and purchase products and services offered through the Website, we may
require you to provide information that personally identifies you (“Personal Information”). Personal Information may include the following categories of information: (1) Contact Data (such as your name, mailing address, email address, and phone number(s)); (2) Financial Data (such as your account or credit card number); and (3) Demographic Data (such as your zip code and age). If you communicate with us by email, post
messages to any of our chat groups, bulletin boards, or forums, or otherwise complete online forms, surveys, or contest entries, any
information provided may be collected as Personal Information.

Traffic Data Collected. We may automatically track and collect the following categories of information when you visit our Website: (1) IP
addresses; (2) domain servers; (3) types of computers accessing the Website; and (4) types of web browsers used to access the Website
(collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but is helpful for improving your experience on the Website.

ii. Uses of Information Collected

We may use your Personal Information to send you information about our company and our products or services or to contact you when
necessary. We may also share your Personal Information with our partners who may contact you about goods and services they offer. We use your Financial Data only to verify your qualifications for certain products or services and to bill you for products and services. We do not use your Financial Data for any other purpose.

iii. Technology We May Use: Cookies, Web Beacons, Clear Gifs and Basket Recovery

Cookies and web beacons are small text files that are stored on your computer when you visit certain web pages. HUMANIX NUTRITIONALS, LLC. collects information through cookies and web beacons about your web browsing activities such as the address of the page you are
visiting, the address of the referrer page you previously visited, the time you are viewing the page, your browsing environment, and your
display settings. We may use cookies and web beacons on our Website for the following purposes:

  • Understanding traffic patterns and the number of visitors to the Website and other websites that we partner with;
  • Understanding how you use and interact with the Website;
  • Improving HUMANIX NUTRITIONALS, LLC’s products and services;
  • Optimizing your experience on the Website;
  • Providing anonymous individual or aggregate auditing, research, modeling, and reporting for our advertisers and other partners;
  • Storing your password so you do not have to re-enter it each time you visit the Website;
  • Providing you with relevant advertising and content; and
  • Managing our Website.

Clear Gifs are tiny graphics with a unique identifier, similar in function to cookies, used to track the online movement of a Website visitor.

Please note that cookies, web beacons and clear gifs may be placed by a third party service provider who performs these functions for us. These third parties may have their own privacy policies.

Basket Recovery is technology we use to identify abandoned shopping carts and to send follow up email communications. If you do not want to receive shopping cart recovery email communications, do not type your email address into any product order form or you may also click the “Unsubscribe” link at the bottom of the email.

HUMANIX NUTRITIONALS, LLC. does not use cookies, web beacons, clear gifs or basket recovery to collect or store any Personal
Information.

iv. Sharing of Personal Information

We may share Personal Information with advertisers and other third parties. The other parties with whom we share Personal Information may send information to you about products or services. We do not share your Financial Data with these third parties. We may share
Financial Data with business partners who assist us by performing core services (such as hosting, billing, fulfillment, or data storage and
security) related to our operation of the Website. Those business partners agree to uphold the same standards of security and confidentiality described in this Privacy Policy, and they will only use your Financial Data to carry out their specific business obligations to HUMANIX NUTRITIONALS, LLC.

If you do not want us to share your Personal Information with any third parties, please email us at HUMANIX NUTRITIONALS, LLC. 274 EAST MAIN STREET, SUITE #3-202, NORTON, MA 02766 select the “opt out” box on our online forms. In addition, we maintain a procedure for you to review and request changes to your Personal Information, described below.

v. Internet Based Ads

We may also may share Traffic Data with advertisers and other third parties who may use it for advertising purposes, including to serve
targeted advertising on non-affiliated third party sites. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information about your online activities on the Website or other websites over time. For example, anonymous information collected across multiple sites may enable the ad network to predict your preferences and show you ads that are likely to be of interest to you. Please note that we do not share any information that identifies you personally with the third party service providers who serve ads on our behalf. To opt out of these types of ads, please visit the Network Advertising Initiative (“NAI”) for information about how to opt-out of
interest-based advertising by their members. See http://www.networkadvertising.org for general information about the NAI and
http://www.networkadvertising.org/managing/opt_out.asp for the opt-out page. You may also visit http://www.aboutads.info/consumers/ to learn about interest based advertising and how to opt-out from online behavioral ads served by some or all participating companies.

If we or some or all of our assets are acquired by another company, including through a sale in connection with a bankruptcy, that company will possess the information collected by us, and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

We may disclose Personal Information or other data to comply with the law or legal requirements, enforce or apply our Terms of Use and Terms & Conditions of Sale and other agreements, or protect our rights, property, the safety of our users, or others.

vi. Email Marketing

By submitting your email address through the Website, you are expressly consenting to receive emails from HUMANIX NUTRITIONALS, LLC. including from HUMANIX NUTRITIONALS, LLC. affiliates, and from third parties concerning offers and advertisements unrelated to
HUMANIX NUTRITIONALS, LLC. To opt-out of receiving email messages from us, from our affiliates or from other third parties, click on the “Unsubscribe” link contained in each email. Please allow up to 10 business days for us to process your request. Please note if you decide not to receive marketing emails from us, you may still receive transactional email messages regarding your order(s) (i.e., order confirmation,
shipping information, customer care notifications, etc.). If you have questions or concerns regarding this provision, please contact us at support@myhumanix.com

vii. Contests, Sweepstakes, Surveys

HUMANIX NUTRITIONALS, LLC. may conduct or co-sponsor contests, sweepstakes, or other offerings. In such circumstances, the
information we obtain from you may be shared with our co-sponsor. Our co-sponsors will have the right to use your information for their
own purposes, in accordance with their own privacy policies. If you do not wish for the information we obtain from you to be shared with our co-sponsor, please do not participate in these offerings.

 


 

3. Confidentiality and Security of Personal Information

i. User Ability to Access, Update, and Correct Personal Information

At any time you may contact HUMANIX NUTRITIONALS, LLC. via email at support@myhumanix.com to update your Personal Information or request that your Personal Information no longer be shared by HUMANIX NUTRITIONALS, LLC. In the case that your credit card, user name, or password is lost, stolen, or used without permission, promptly contact HUMANIX NUTRTIONALS, LLC. at support@myhumanix.com to update the Personal Information we have on file for you.

ii. Your California Privacy Rights

HUMANIX NUTRITIONALS, LLC. may make your Personal Information available to third parties for their marketing purposes as described in this Privacy Policy. If you do not wish to share your Personal Information in this way, send your request to support@myhumanix.com.

iii. Security

HUMANIX NUTRITIONALS, LLC. uses reasonable security measures to protect against the loss, misuse, and alteration of the information under HUMANIX NUTRITIONALS, LLC. control.

 


 

4. Public Information

The Website contains links to websites not operated by HUMANIX NUTRITIONALS, LLC. We are not responsible for the privacy practices or the content of such websites. Please review the privacy policies of each site you visit. We may also make chat rooms, forums, message boards, and news groups available to you. Please understand that any information that is disclosed in these areas becomes accessible to the public. You should exercise caution when deciding to disclose your Personal Information in a public forum.

 


 

5. Updates and Changes to Privacy Policy

We reserve the right, at any time and without notice, to update or modify this Privacy Policy, simply by posting such update or modification on the Website. Any such change, update, or modification will be effective immediately upon posting on the Website. You consent to such changes through your continued use of the Website.

If you have questions about this Privacy Policy or want to contact us, please send an email to support@myhumanix.com or write to us at:

HUMANIX NUTRITIONALS, LLC.
274 East Main Street, Suite #3-202
Norton, MA 02766

Humanix NutritionalsTM
MOBILE ALERT SIGN UP

Sign up today for mobile text alerts from Humanix and get VIP access to exclusive offers,

new arrivals, training tips, as well as new customer promotions.

By submitting my mobile telephone number and clicking sign up, you are providing consent to receive recurring automated marketing messages from Humanix Nutritionals, LLC at the mobile number you have provided above. You are not required to agree to receive texts in order to make a purchase at our site. Message and data rates may apply from your carrier.

Text “HELP” for help or “STOP” to unsubscribe at any time to 12345. Any information you provide will be held in accordance with our Terms & Conditions and Privacy Policy. Humanix Nutritionals, LLC. 274 East Main Street, Suite #3-202, Norton, MA, 02766. For assistance, call Customer Service at 1-800-426-6064 .

Humanix NutritionalsTM
MOBILE ALERT OPT-OUT

At Humanix, we value your privacy. You may use this form to unsubscribe from all future Text/SMS communications. After you submit your information, a confirmation e-mail will be forwarded to the address you provided. Please allow up to 72 hours for your information to be updated in our system.


By entering this mobile telephone number, you are requesting that your telephone number be removed from our automated mobile alert messaging system. If you wish to be added to this list again, you will need to optin again here. If you are a current customer, you may turn off SMS/Text notifications by signing into your account dashboard. Any information you provide will be held in accordance with our Terms of Use and Privacy Policy. Humanix Nutritionals, LLC. 274 East Main Street, Suite #3-202. Norton, MA, 02766. For assistance, call Customer Service at 1-800-426-6064. If you have any concerns using this form, please contact us at textoptout@myhumanix.com

Humanix NutritionalsTM
Monthly Subscription Program

Never run out of product again. Now you can benefit from the convenience of having Humanix products sent to your home with our monthly auto-ship program. Once enrolled you’ll enjoy a 20% discount on not only your initial order, but on all future orders as well. Shipping is included on all orders of $75 and above.

No Contracts, No Minimums, Cancel Anytime.

FREQUENTLY ASKED QUESTIONS

How does the Humanix subscription work?

Our monthly program is a simple, hands off way to automatically receive your Humanix products every month. We will ship you new product each month on the day in which you originally placed your order. For example, if you placed your originating subscription order on the 17th, each ensuing 17th we will bill your credit or debit card on file (or other method of payment used) for that initial purchase price, and send the products that were on your original order.

How do I join the program?

Joining is easy. While browsing any of our product pages within our online store at www.humanix.com, you’ll be given the option of a one-time order or subscription; the choice is yours. You are never beholden to join our program in order to use Humanix products, nor are there any time commitments when you do join. We offer this program as an easy way for loyal customers to receive product each month, while realizing generous savings and convenience.

How do I control my subscription?

You’ll always have total control over your subscription. By logging into your Humanix account dashboard and then accessing the orders section, you may cancel at any time*. Changes to your subscription must be made *at least 24 hours* before your next billing date. For your convenience, you may also e-mail us at support@myhumanix.com to discontinue your subscription. Be sure to include your full-name, shipping, and e-mail addresses associated with your account, and the type of product(s) ordered. You can also call us 888.426.6064 during regular office hours.

Can I pause my subscription?

Should you need to cancel your subscription for any reason at any time, you may do so by accessing your account dashboard and simply clicking the “cancel” option on your open order screen; there is no pause option. However, to again initiate subscription services, simply return to the site, place a new order, and make sure you choose the subscription option (and not one-time order). You’ll then immediately be enrolled back into our program and the 20% savings will apply both to the current and all future orders while enrolled.

Do you send monthly reminders?

Yes, our system will send a subscription renewal e-mail reminder 48 hours prior to your order being billed and shipped. For your ease, we can also send you a reminder via Text/SMS if you have consented to Humanix sending you such automated communications. You will be given the option to receive Text/SMS mobile alerts during your initial check-out as well as in the account setup process.

How do I make changes to my subscription?

You may update your account information at any time up to 24 hours prior to your subscription renewing. This includes changes to your billing address, account contact, e-mail address, and billing information. Please remember that it may take up to 24 hours for any account modifications to be updated in our system.

Can I place an order on monthly subscription with a coupon?

Absolutely, any valid (non-rewards) Humanix coupon can be used. The greater of the two (subscription discount vs regular coupon) will be applied. For example; if you received a “25% off your first order with Humanix” coupon and since that offer is the greater than your initial subscription discount of 20%, you would receive 25% off your first order on subscription and then 20% off each month you remain active in our program.

Can I apply earned credits (a FREE product coupon) from Humanix Rewards?

Unfortunately, any rewards earned through our Humanix Rewards Program are separate from subscriptions. For example; you earn a FREE product through our rewards program and wish to apply those credits to your first subscription order. You would not be able to apply that reward to your first order on subscription and would be required to choose one-time order only.

What happens if I forget to cancel at any time, and product is shipped?

Humanix monthly subscription orders fall inside our Terms of Use, Section 7. As long as you inform us in writing via e-mail at support@myhumanix.com, and the product you’re returning is unopened or damaged, you will receive a full refund. Upon receiving the item at our facility, the package will be inspected by our staff and once approved, a confirmation e-mail from our support team will be forwarded to you and a credit will then be issued.

What types of payments are accepted for subscription orders?

All subscriptions require a valid credit or debit card for payment. Alternative payment forms, such as PayPal, may also be used. Please see additional details for a comprehensive list of all accepted payment forms.

What happens if my credit or debit card doesn’t work when my subscription renews?

Our automatic billing system will attempt to re-bill your account once a day, consecutively for three days. If we are unable to renew your monthly order, your subscription will then be cancelled. However, by simply placing another order along with initiating a new monthly subscription, you’ll once again be eligible to realize the savings associated with the program.

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