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Never run out of product again. Now you can benefit from the convenience of having Humanix products sent to your home with our monthly auto-ship program. Once enrolled you’ll enjoy a 20% discount on not only your initial order, but on all future orders as well. Shipping is included on all orders of $75 and above.
FREQUENTLY ASKED QUESTIONS
How does the Humanix subscription work?
Our monthly program is a simple, hands off way to automatically receive your Humanix products every month. We will ship you new product each month on the day in which you originally placed your order. For example, if you placed your originating subscription order on the 17th, each ensuing 17th we will bill your credit or debit card on file (or other method of payment used) for that initial purchase price, and send the products that were on your original order.
How do I join the program?
Joining is easy. While browsing any of our product pages within our online store at www.humanix.com, you’ll be given the option of a one-time order or subscription; the choice is yours. You are never beholden to join our program in order to use Humanix products, nor are there any time commitments when you do join. We offer this program as an easy way for loyal customers to receive product each month, while realizing generous savings and convenience.
How do I control my subscription?
You’ll always have total control over your subscription. By logging into your Humanix account dashboard and then accessing the orders section, you may cancel at any time*. Changes to your subscription must be made *at least 24 hours* before your next billing date. For your convenience, you may also e-mail us at firstname.lastname@example.org to discontinue your subscription. Be sure to include your full-name, shipping, and e-mail addresses associated with your account, and the type of product(s) ordered. You can also call us 888.426.6064 during regular office hours.
Can I pause my subscription?
Should you need to cancel your subscription for any reason at any time, you may do so by accessing your account dashboard and simply clicking the “cancel” option on your open order screen; there is no pause option. However, to again initiate subscription services, simply return to the site, place a new order, and make sure you choose the subscription option (and not one-time order). You’ll then immediately be enrolled back into our program and the 20% savings will apply both to the current and all future orders while enrolled.
Do you send monthly reminders?
Yes, our system will send a subscription renewal e-mail reminder 48 hours prior to your order being billed and shipped. For your ease, we can also send you a reminder via Text/SMS if you have consented to Humanix sending you such automated communications. You will be given the option to receive Text/SMS mobile alerts during your initial check-out as well as in the account setup process.
How do I make changes to my subscription?
You may update your account information at any time up to 24 hours prior to your subscription renewing. This includes changes to your billing address, account contact, e-mail address, and billing information. Please remember that it may take up to 24 hours for any account modifications to be updated in our system.
Can I place an order on monthly subscription with a coupon?
Absolutely, any valid (non-rewards) Humanix coupon can be used. The greater of the two (subscription discount vs regular coupon) will be applied. For example; if you received a “25% off your first order with Humanix” coupon and since that offer is the greater than your initial subscription discount of 20%, you would receive 25% off your first order on subscription and then 20% off each month you remain active in our program.
Can I apply earned credits (a FREE product coupon) from Humanix Rewards?
Unfortunately, any rewards earned through our Humanix Rewards Program are separate from subscriptions. For example; you earn a FREE product through our rewards program and wish to apply those credits to your first subscription order. You would not be able to apply that reward to your first order on subscription and would be required to choose one-time order only.
What happens if I forget to cancel at any time, and product is shipped?
What types of payments are accepted for subscription orders?
All subscriptions require a valid credit or debit card for payment. Alternative payment forms, such as PayPal, may also be used. Please see additional details for a comprehensive list of all accepted payment forms.
What happens if my credit or debit card doesn’t work when my subscription renews?
Our automatic billing system will attempt to re-bill your account once a day, consecutively for three days. If we are unable to renew your monthly order, your subscription will then be cancelled. However, by simply placing another order along with initiating a new monthly subscription, you’ll once again be eligible to realize the savings associated with the program.